This is a general update regarding affected merchants
We understand from Optomany that they have now made a number of attempts to contact each of our affected merchants. If their call attempt has been unsuccessful, they are following up with further call attempts at different times of the day. Please ask your merchants to be vigilant if possible to try to ensure their agent can reach them at the earliest time.
For merchants who have not yet spoken to an Optomany agent, please be assured that Optomany are continuing their efforts to reach them throughout the weekend and that engineers will be available over the weekend for site visits.
Optomany have also confirmed that, in the majority of cases, once they do make contact, they have been able to resolve the issue over the phone by deploying a remote fix. In those cases where that has not been possible, they are deploying engineers to carry out a site visit or arranging terminal swap outs (usually within 24 hours).
We understand that this is a frustrating time for those merchants who continue to be affected by the issue. Please be assured we are continuing to work with Optomany to have this issue resolved for every affected merchant at the earliest opportunity.