Support Contact Numbers 

 

            0151 662 0091  

           0333 33 55 991

 

0800 112 33 44

 

 

 

 

0345 850 0195 

 

 

 

 

0345 605 0615

  Collections team 01268 297392

 

0203 176 3200

 

0208 102 8102

 

 

 

   

 

 

0844 967 2805

 

 

 

 

Help Files

Pax A920 Guide ( Handpoint )

ePaper
User guide for the Pax A920 with Handpoint Smart Pos

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Pax A920 End of Day Reports

ePaper
How to get the end of day reports on A920 Handpoint O/S


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Pax A80 Guide ( Handpoint )

ePaper
User guide for the Pax A80 with Handpoint O/S

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Pax A80 End of Day Reports

ePaper
How to get end of day reports of the Pax A80 ( Handpoint O/S)

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Pay by Link Explained EMP

ePaper
Send you customers a request for payment via text or email

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Short Virtual Terminal With EMP

ePaper
The simplest VT can be installed on any web enabled device

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Genesis User Manual EMP

ePaper
Genesis the backbone to the EMP user portal

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Tokenisation the Merchants Guide ... When do you need this

ePaper
Tokenisation enables you to offer your customers the ability to pay with a previously saved card. Benefits include:-

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Billing Statement for blended Rate customers ( Standard Pricing)

ePaper
Most UK Acquires work on a blended rate as it is much easier to understand,
This is where you pay a single % per transaction with any auth charges.
90%+ UK customers on this form of tariff.

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E - Commerce who we can work with

ePaper
Details of the integrations we can offer with EMP

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Billing Statement Interchange ++

ePaper
For the higher turnover customers Interchange ++ may be the right solution

Interchange plus is a fixed Interchange charge per card type set by the schemes plus a % profit added by the acquirers and any other related charges.
Some believe more transparent but for low value transactions can work out more expensive.
This is often a better solution for people whom are doing a Very high transaction value - Car Dealers - High end Jewellers Etc


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PAX-S-Series-Emergency-Fix Call 01732 440514

ePaper
........................We would advise the merchant to call this number,


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This is a general update regarding affected merchants 

 

We understand from Optomany that they have now made a number of attempts to contact each of our affected merchants. If their call attempt has been unsuccessful, they are following up with further call attempts at different times of the day. Please ask your merchants to be vigilant if possible to try to ensure their agent can reach them at the earliest time.

 

For merchants who have not yet spoken to an Optomany agent, please be assured that Optomany are continuing their efforts to reach them throughout the weekend and that engineers will be available over the weekend for site visits.

 

Optomany have also confirmed that, in the majority of cases, once they do make contact, they have been able to resolve the issue over the phone by deploying a remote fix. In those cases where that has not been possible, they are deploying engineers to carry out a site visit or arranging terminal swap outs (usually within 24 hours).

 

We understand that this is a frustrating time for those merchants who continue to be affected by the issue. Please be assured we are continuing to work with Optomany to have this issue resolved for every affected merchant at the earliest opportunity.

 

 

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